Mr Nawaz Mahmood, Senior Director of Human Resources at CAESARS BLUEWATERS DUBAI, contributed his amazing insights on the hospitality industry during a webinar titled 'Leading and managing hospitality services'. During his hour-long presentation he discussed his role as HR leader in a world class establishment managing a particularly diverse workforce. He stressed that diversity is a key value in delivering outstanding customer experience. Students posed many questions about HRM and career development and were reminded about the importance of cultivating leadership skills for their future professional success.
Unit leader : Dr Giovanni Serafini